KRC Care
We don't wait for your system to fail.
Two annual care plans for any robotic system - built by KRC or not. Proactive maintenance, priority service, and remote monitoring that catches issues before they cost you a shift.
Why a Plan Beats Time-and-Materials
“The cheapest robot in your facility is the one that's running. The most expensive is the one that's down at 2 AM on a Saturday.”
A reasonable question: why pay for a plan when you could just call us when something breaks? It's a fair ask. Time-and-materials works fine when the problem is small and the timing is convenient, and you can always call us either way. KRC Care doesn't change that.
What a plan adds is the part that's harder to do reactively. We monitor your system remotely. We see drift, fault patterns, and degradation as it develops, often before your operators do. When we see something, we reach out. You still have the option to call us anytime; we just stop being the only one watching.
Plans
Two ways to stay ahead of problems
KRC Care Essential
Scheduled maintenance and priority response
Contact for pricing
Annual plans tailored to your robot count and payload class
- Annual on-site preventative maintenance for every robot
- Full inspection report and maintenance documentation
- Priority scheduling ahead of non-plan customers
- Discounted hourly rates on any additional service calls
- Robot program backup and version control
- Remote troubleshooting included
Best for: stable production environments where downtime is recoverable.
Talk to an engineerKRC Care Pro
Everything in Essential, plus remote monitoring
Contact for pricing
Annual plans tailored to your robot count, payload class, and operating hours
- Everything in KRC Care Essential
- Continuous remote monitoring of your robotic system
- Proactive outreach when we detect anomalies or drift
- Priority response time for support requests
- Quarterly performance reports with trend analysis
- Remote troubleshooting and diagnostics
- Direct line to a KRC engineer
- Annual on-site review meeting with your KRC engineer
Best for: high-uptime production environments where downtime costs more than the plan.
Talk to an engineerAnnual pricing is based on the number of robots in the plan, payload class, operating hours, and response time requirements. Contact us for a quote tailored to your facility.
What's Included
Compare the plans
| Feature | Essential | Pro |
|---|---|---|
| Annual on-site preventative maintenance | ||
| Inspection report and maintenance documentation | ||
| Priority scheduling | ||
| Discounted service rates | ||
| Robot program backup and version control | ||
| Remote troubleshooting | ||
| Remote monitoring of your system | ||
| Proactive outreach on detected anomalies | ||
| Priority response time | ||
| Quarterly performance reports | ||
| Direct line to a KRC engineer | ||
| Annual on-site engineering review |
Already have a robot? You can still join KRC Care.
You do not have to be a past KRC customer to join. We support manufacturers running FANUC, Universal Robots, Doosan, KUKA, ABB, and other major platforms. If your robot is up and running, we can plan around it.
Tell us what you haveHow It Works
Remote monitoring, explained simply
We connect to your system
During onboarding, we set up secure remote access to your robot controller and supporting equipment. No new hardware required for most systems.
We watch the data your cell produces
Your robot, controller, and supporting equipment generate diagnostic data continuously: fault logs, motor loads, cycle times, and other operational signals. We monitor that data across the entire cell, not just the robot, for patterns that signal a developing problem.
We reach out when something looks off
When we see signals that point to a developing issue: drift in cycle times, an uptick in minor faults, or unusual operational patterns, we contact you and recommend an action. Often we can resolve it remotely before your team is even aware.
Stop reacting. Start preventing.
Tell us about your system. We'll recommend the right plan.